Introducing OG CRM & Ticketing: Contacts, Deals, and Support in One Platform

Today we are putting a name on what has quietly become our most-used internal system and the backbone of our client work: OG CRM & Ticketing, our flagship product. It is a complete customer relationship platform — contacts, companies, leads, opportunities, and activities — with a full helpdesk built directly on top of the customer record. One platform, one customer view, no duct-taped integrations.

Why We Built It

Every client engagement taught us the same lesson: the moment sales data and support data live in different tools, both sides go blind. Support answers tickets without knowing the customer is mid-renewal; sales walks into calls unaware of three unresolved incidents. The usual fix — syncing two SaaS products — adds cost, lag, and a failure point. We wanted the shared record to be the default, not the integration project. So we built it.

What's Inside

Contacts & Companies. A deduplicated contact database with tags, statuses (customer, lead, prospect), custom fields, and real account hierarchies — every contact can roll up to a company with its own activity view.

Leads & Opportunities. A visible pipeline from first touch to close, so deals have stages, values, and owners — and nothing depends on someone's memory of a spreadsheet.

Activities. Calls, meetings, notes, and follow-ups logged against the customer timeline. The next person who picks up the account gets the full story, not a mystery.

Ticketing Helpdesk. Every ticket carries status, priority, an owner, and a threaded comment history — with ticket detail pages for the full conversation. Because tickets sit on the same record as deals and activities, agents work with real customer context: plan, history, open opportunities.

CSV & JSON Import. Moving in should not require a consultant. The importer maps your columns (name, email, phone, company, title, tags, status), validates emails, skips duplicate rows, and reports row-level results — and it just shipped alongside this announcement. Clean your file first with our free CSV Deduplicator, then import it straight into the CRM.

Dashboard & Analytics. Pipeline value, contact growth, and ticket activity in one dashboard — the numbers you need for a Monday standup, without a BI tool.

Getting Started Takes Minutes

Create an account, open the CRM, and import your contacts from CSV — the importer guides you through column mapping. Raise your first ticket in the Helpdesk and it is already linked to the customer who raised it.

Pricing is deliberately simple: a genuinely usable free tier, Pro at €8/month with a 14-day trial, and Enterprise plans for larger teams — full details on the pricing page. If you want a guided tour first, request a demo and we will walk through it with your real workflow.

What's Next

This is active development, not a finished artifact. On the roadmap: deeper automation rules for ticket routing and follow-ups, richer multi-channel intake, and expanded reporting. If there is a capability your team needs, tell us — the fastest way to shape the roadmap is to use the product and be loud about what is missing.

Frequently Asked Questions

Is there a free tier?

Yes — a real free tier, not a 14-day countdown. Pro is €8/month with a 14-day trial (no credit card required to start), and Enterprise plans cover larger teams. See the pricing page for the full feature comparison.

Can I import my existing contacts?

Yes — the importer accepts CSV and JSON (Excel and XML are handled server-side). You map your columns before anything is written, invalid emails are flagged, and duplicate emails inside the file are skipped and reported. Deduplicate first with our CSV Deduplicator.

Does it include a helpdesk?

Yes — ticketing is built in, not bolted on. Tickets have status, priority, ownership, and threaded comments, and they live on the same customer record as your deals and activities.