AI Agent & Chatbot Development
AI agents and chatbots that sense, think, and act — 24/7 customer support, knowledge-grounded answers, and automated actions inside your CRM and back office.
Key Features
- ✓Customer support agents with 24/7 coverage and escalation to humans
- ✓RAG over your documentation, tickets, and knowledge base
- ✓Tool use and orchestration — MCP-connected actions in CRM/ERP systems
- ✓Model selection guidance: SLM vs LLM, cost and latency trade-offs
- ✓Governance-ready design — logging, oversight hooks, EU AI Act awareness
Sense, think, act
We design agents around a practical anatomy: sensing (ingesting conversations, documents, and system data), thinking (knowledge bases, planning logic, and LLM-powered analysis with feedback loops), and acting (automation, alerts, and writes into your CRM, helpdesk, or ERP). The result is an agent that resolves work — not just chats.
Orchestration uses emerging standards where they fit — Model Context Protocol for connecting agents to tools and data sources — so the architecture is not locked to one vendor or model.
Right-sized models, governed deployment
Model choice is an engineering decision: smaller language models win on cost and latency for narrow tasks; frontier models handle complex reasoning. We advise on the split and on specialization through retrieval and fine-tuning.
And because agents act on real customer data, we design with governance in mind — scoped permissions, audit logs, human oversight — the disciplines the EU AI Act and ISO/IEC 42001 formalize.
Further Reading
Related Products & Services
Interested?
Tell us about your project — we tailor every engagement to specific business objectives.